Rockwall prides itself on the food it provides, the manner in which it is delivered and the service standards we instil in our staff. Should a client be dissatisfied with the service, quantity or quality of food; we will address the concerns of the client and ensure that a measured approach is taken to compensate the client to ensure a positive outcome.
We understand that mishaps unfortunately do occur – if the error is due to a oversight on our behalf or you are unhappy with the product please contact us immediately upon receiving your order and our delivery personnel will visit to collect the incorrect products. The product must be in the same condition that you received them, and refund will be provided for the affected products. Items that have been consumed may be eligible for a partial refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or original method of payment, within a 7 days.